Terms & Conditions
 Rohaven Guest House, hereinafter called (the hotel) enters into a contract, (whether verbal or written) to supply goods and/or services to you, (the customer) for the price quoted. Reservations/bookings are only accepted on payment of a deposit, (by cash, cheque, credit/debit card, electronic transfer, or by other means) unless a properly established credit account is duly authorized and in place. The bedroom tariff is clearly displayed at reception, on our internet website and in various trade magazines, tourist information offices and holiday journals, however, Terms and Conditions and this tariff is from time-to-time subject to change and it is the responsibility of the customer to be aware of our charges.
 In the case of hotel accommodation; the hotel requires a minimum deposit of £20.00 per room, (the deposit may be greater depending on the time of the year and the duration of the reservation) and this sum will be forfeited in the event of cancellation with less than 48 hours notice*; or in the event of a 'no-show', we reserve the right to deduct the full amount for a minimum of one night at full rack rate from the credit/debit card held.
 *Corporate or Block Bookings. N.B. In the case of 'block' or large group reservations (bookings in excess of 5 bedrooms) the deposit is non-refundable if the booking is cancelled within 30 days of the day of arrival. In the event of a cancellation with less than 24 hours notice, the hotel reserves the right to demand full payment for a minimum of one night at full rack rate.

Telephone, email and faxed bookings usually result in our taking customer's credit/debit card details as security at the time of booking and taking a minimum deposit at the time of booking. In the event of a deposit having been made by cheque, or in the event of booking being charged to an account, any subsequent billing will be sent through the post and full payment will be expected by return.
 Damage to Bedrooms/Additional charges:
 In the event of damage, (either accidental or wilful) the hotel reserves the right to pass-on the cost of rectifying any such damage in full, (this includes vomit, food stains, bed wetting or pet damage); in addition to the above, the hotel will also charge in full for any lost room-nights resulting from such incidents. These charges will be taken from the customer's credit/debit card as 'Customer Not Present' and the customer will be informed by post.
 Double/Twin bedrooms are often let for single occupancy. This is a concessionary arrangement and carries an element of trust. in the event that additional persons are found to have occupied these rooms, we reserve the right to charge in full for double occupancy.

Payment; Full Payment is required on arrival by cash or cheque supported by a bankers card.