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Terms & Conditions
Rohaven
Guest House, hereinafter called (the hotel)
enters into a contract, (whether verbal
or written) to supply goods and/or services
to you, (the customer) for the price quoted.
Reservations/bookings are only accepted
on payment of a deposit, (by cash, cheque,
credit/debit card, electronic transfer,
or by other means) unless a properly established
credit account is duly authorized and in
place. The bedroom tariff is clearly displayed
at reception, on our internet website and
in various trade magazines, tourist information
offices and holiday journals, however, Terms
and Conditions and this tariff is from time-to-time
subject to change and it is the responsibility
of the customer to be aware of our charges.
In the case of hotel accommodation;
the hotel requires a minimum deposit
of £20.00 per room, (the deposit may
be greater depending on the time of the
year and the duration of the reservation)
and this sum will be forfeited in the event
of cancellation with less than 48 hours
notice*; or in the event of a 'no-show',
we reserve the right to deduct the full
amount for a minimum of one night at full
rack rate from the credit/debit card held.
*Corporate or Block
Bookings. N.B. In the case of 'block' or
large group reservations (bookings in excess
of 5 bedrooms) the deposit is non-refundable
if the booking is cancelled within 30 days
of the day of arrival. In the event
of a cancellation with less than 24 hours
notice, the hotel reserves the right to
demand full payment for a minimum
of one night at full rack rate.
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Telephone,
email and faxed bookings usually result in our
taking customer's credit/debit card details and
taking a minimum deposit at the time
of booking. In the event of a deposit having been
made by cheque, or in the event of booking being
charged to an account, any subsequent billing
will be sent through the post and full payment
will be expected by return, or within 28 days.
Damage to Bedrooms/Additional charges:
In the event of damage, (either accidental
or wilful) the hotel reserves the right to pass-on
the cost of rectifying any such damage in full,
(this includes vomit, food stains, bed wetting
or pet damage); in addition to the above, the
hotel will also charge in full for any lost room-nights
resulting from such incidents. These charges will
be taken from the customer's credit/debit card
as 'Customer Not Present' and the customer will
be informed by post.
Double/Twin bedrooms are often let for single
occupancy. This is a concessionary arrangement
and carries an element of trust. in the event
that additional persons are found to have occupied
these rooms, we reserve the right to charge in
full for double occupancy.
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Rohaven
Guest House, 176 Exeter Road,
Exmouth. Devon. EX8 3DZ
Tel/Fax: 01395 272368
© Rohaven 2008 / 2009 |
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